Case study

Freshfields: Designing a Intranet for a Global Law Firm

The Challenge

Freshfields, a globally recognised law firm, required a modern redesign for their extensive intranet system. With a vast user base spread across multiple time zones, their existing platform had become difficult to navigate and inefficient. Employees struggled with finding the right documents, communication between offices was disjointed, and the overall user experience felt outdated. Freshfields needed a fresh design that was intuitive, visually engaging, and functional, helping to streamline the daily operations of its legal teams.

Our Solution

CeCe Digital focused on delivering a sleek, intuitive design that met Freshfields’ needs for both functionality and branding:

  • User-Friendly Layout: We created a clean, minimal interface, simplifying navigation across 4,000 pages. Clear menus and a robust search feature allow users to find documents quickly.

  • Custom Dashboards: Customisable dashboards for different departments streamlined access to frequently used resources.

  • Brand Consistency: We ensured the design reflected Freshfields’ professional brand identity, using a cohesive colour palette and modern design elements.

  • Responsive Design: The intranet was designed to work seamlessly on all devices, maintaining a consistent user experience globally.

This approach focused on improving efficiency, enhancing user experience, and reflecting the firm’s high standards.

The Result

Freshfields now boasts a clean, functional, and visually appealing intranet that is far easier to navigate than the previous system. The redesign has had a profound impact on employee productivity and satisfaction, with users commenting on the improved ease of use and aesthetic appeal.

Client Testimonial

“We were facing the challenge of aligning multiple stakeholders in a Global Enterprise organisation to define the design and content hierarchy for an intranet project of immense strategic importance. Cheryl’s expertise played a key role in helping us identify not only what we wanted but also what we didn’t want. Her contributions were pivotal in the success of the project.

Cheryl brought a fresh, innovative approach to positioning our team internally within a globally dispersed organization of 6,500 employees. Her ability to iterate, produce options, and respond positively to a wide array of ideas and perspectives made all the difference.

Cheryl is exceptionally passionate and talented, with an endless well of positivity. Working with her felt more like a true collaboration than a typical client-agency relationship. Her openness to feedback and willingness to make adjustments ensured that the project resonated with our stakeholders.

Thanks to Cheryl’s work, we’ve finally moved forward with a project that had been stuck in ‘development hell’ for two years. Her contributions laid the foundation for a revitalised approach to our intranet.

I would be delighted to work with Cheryl again anytime. It was, and continues to be, a pleasure.”

Matt Horsford| Head of Products, IT at Freshfields